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Privacy Policy

At Spire Rapid Recovery, we are committed to protecting your privacy and the security of your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website: https://www.spirerapidrecovery.co.uk, contact us, or use our breakdown and vehicle recovery services.

1. Who We Are

Spire Rapid Recovery is a professional vehicle recovery and roadside assistance provider. This policy applies to all data collected via our website, telephone, or other communication channels.

2. What Information We Collect

We may collect and process the following personal data:

  • Full name

  • Contact information (email address and phone number)

  • Vehicle details (make, model, registration number)

  • Recovery location and destination

  • Payment details (processed securely via third-party providers)

  • IP address and browser information (via cookies and analytics tools)

3. How We Use Your Information

Your data may be used for the following purposes:

  • To respond to recovery call-outs and service enquiries

  • To coordinate vehicle recovery and roadside assistance

  • To send service confirmations or updates

  • To process payments securely

  • To comply with legal and regulatory obligations

  • To analyse website performance and improve services

We do not sell or rent your data to third parties for marketing purposes.

4. Legal Basis for Processing

We process personal data in accordance with UK GDPR using the following lawful bases:

  • Contractual necessity – to provide services you have requested

  • Legitimate interests – to manage and improve our services

  • Legal obligation – for financial, tax, and operational compliance

  • Consent – where you opt in to marketing (if applicable)

5. Sharing Your Data

We only share your information when necessary, such as with:

  • Payment processors

  • Recovery partners or subcontractors (if required to complete your service)

  • Legal authorities or insurers (where required by law)

All third parties are contractually obligated to maintain your data security.

6. Data Security

We use appropriate security measures to protect your data from unauthorised access, disclosure, or loss. Payment information is never stored on our servers and is managed by secure third-party platforms.

7. Data Retention

We retain personal data only as long as necessary to fulfil the purposes for which it was collected, or to comply with legal, tax, and insurance obligations.

8. Your Rights

You have the right to:

  • Request access to the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent at any time (where applicable)

  • Object to or restrict data processing

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details below.

9. Cookies and Website Tracking

Our website may use cookies to track user behaviour and improve website performance. You can adjust your browser settings to control or disable cookies. For further information, see our Cookie Policy.

10. Contact Us

If you have questions about this Privacy Policy or the way your data is handled, please contact:

Spire Rapid Recovery
Website: https://www.spirerapidrecovery.co.uk

11. Policy Updates

We may revise this Privacy Policy from time to time. All updates will be posted on this page with the most recent revision date shown above.

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